Telefónica O2 – first integrated provider of Telco and ICT

All solutions are built in accordance with the newest trends, standards, recommendations and methods, e.g. ITIL. Telefónica O2 always offers a complete set of activities necessary for successful, high-quality, functional end-result of adequate costs.

The most highly valued benefits in the current market offered by our company are:

• Single point of contact for commercial cooperation
• Take-over of complete responsibility
• Contracts about the level of services with single partner
• Guaranteed complex security
• Flexibility of standard services portfolio, projects prepared based on the requirements of the customer
• Wide array of globally recognized partners with local service suppliers

The implementation process of providing professional ICT services is best desribed in a simple three-layers model.

The lowest level, basic services, consists of individual services that create the overall service. Each one of the basic services normally represents clearly defined, configured packaged service, which can also be implemented independently. Each service has defined constant and selective functional characteristics, Service Level Agreement and other attributes. Since SLA clearly specifies the relationship between the supplier and the consumer, it helps to create an environment built on trust and so helps to improve communication between both parties. SLA can also define the way of solving conflicts, principals of service or help desk functioning and other elements necessary for smooth and undisturbed service offering. On the other hand, SLA offers the supplier that his services will not be misused and will not be offering services outside of the agreed terms.

The content of the second layer is implementation, integration and connection of ICT services to business processes, which is the core and necessary condition for a successful implementation and effective use of the services. Maintaining the approved principles, specified for example by ITIL, allows for the use of all advantages of professional ICT services and so achieve considerable cost reductions mainly due to optimization of ICT processes.

The correspondence of services with ITIL requirements allows for not only supplying services in adequate and defined quality, but also with optimal costs, which means another important benefit for the customer. The supplier can in some cases even free the customer from the need to implement certain parts of ICT solution, e.g. help desk, which the customer would have to otherwise pay attention to and of course finance it as well.

With the aim to achieve optimal results and maximum benefits for the customer, Telefónica O2 Business Solutions has split the portfolio of services into six basic competence centers, or areas, whose structure corresponds with the structure of division of offered services from the customer’s point of view.

Telefónica O2 Business Solutions offers you a number of specialists, whose knowledge and extensive experience cover basically all areas concerning the ICT services, creation of ICT systems and their infrastructure, ICT outsourcing but also security, management of information technologies and ITIL. As a partner to the mother company, Telefónica O2 Business Solutions was, for instance, present at the creation of communication infrastructure for state and public administration, where the list of customers includes among others Ministry of Agriculture or Ministry of Transport. Additionally, the company has been focusing many years on system integration and service offerings with high added value. It disposes of a team of professionals, which for the customers serves as a guarantee of professional service offerings and their adequate link to internal customer processes. The team formed of ITIL certified service managers, experienced consultants for relevant technologies and methodologies, professional CISA auditors and process specialists presents a real quality guarantee for the customers.