Telefónica O2 solutions for state administration
We wish to enrich the lives of people and support the results of firms as well as the development of the social units where we operate through the provision of innovative services based on information and communication technology.
With its leading status of a telecommunication operator and provider of ICT services in twenty-three countries and acquired experience Telefónica O2 has become the first fully integrated provider of ICT services. As a result of a strong partnership programme it is capable of offering, processing and implementing solutions across platforms and product ranges of manufacturers.
Telefónica O2 significantly assists during the creation of modern public administration and its successful and citizen friendly development both in the rest of the world, for example in Spain or Great Britain, and in the Czech Republic. We help analyse the needs of public administration, we monitor new trends and procedures in the context of the European Union, we seek out and identify the fundamental areas of improvement, on the basis of which we create a set of solutions with the aim of making services provided to the Czech public the best not only in the context of the European Union but also the best on a global scale:
- on the basis of international technological standards,
- in compliance with the fundamentals of convergence,
- capable of being assembled from basic functional modules,
- with regard for and consideration of the local conditions and needs,
- in compliance with Czech law,
- with co-financing from EU sources.
Better public administration can be attained by improving its effectiveness, reduction of costs and rerouting of those savings in favour of the provision of a greater number of better services to inhabitants and firms.
E-administration is a fundamental factor in the improvement of the overall level of public administration and thus satisfaction of inhabitants with their government. Information systems allow civil servants to spend more time on demanding tasks instead of on routine activities and thus to increase their satisfaction in employment and the quality and number of services provided to inhabitants and firms. By using information technology it is possible to restructure the necessary processes and optimise them and thus to release resources for further improvement of the provided services.Inhabitants who do not wish to or cannot use modern ICT solutions will also note an improvement, because civil servants will have more time to spend on their specific needs.
Telefónica O2 Business Solutions provides a comprehensive and modular portfolio of ICT services necessary to support public administration in the Czech Republic during the further development and improvement of services for citizens and firms.The basic level necessary for the provision of advanced services and solutions at higher levels is ensured by infrastructure and a href="jnpx:x-bezpecne_propojeni">secure connection. As soon as all the corresponding data is saved in the relevant information systems, it is possible to provide it to inhabitants and firms via standard web interfaces. In order for it to be possible to provide services to the greatest number of inhabitants and firms, it is necessary to provide as many means of access as possible. Certain services will require a high level of securing and identification so the confidentiality of the administration of sensitive information is ensured , whereas vertical solutions are the key to public administration of the 21st century, and for their successful introduction and use the completion of the implementation of all preceding phases is required. Management, administration, maintenance, single contact point for servicing, and service level agreement (SLA) to the greatest possible extent simplify the use of ICT not only from the aspect of the citizen but also from the part of the operator.
