Unlimited Access
Government offices must ensure the accessibility of new services to the greatest number of inhabitants. Older people will find it difficult to adapt to the new technologies. Sick people and those dependent on the help of others will not have access to online systems. People with low incomes and socially disadvantaged groups will not necessarily always have the possibility of access to the latest methods of electronic access to services. Multilayer communication is a method for ensuring a high level of service use success.
For the provision of the broadest spectrum of services to the public for all citizens and organisations, it is necessary to utilise the available possibilities of access and communication. Multilayer access to services means the possibility of using all the services via any communication technology. In addition to the internet or email such services as SMS, telephone services, fax or public access points are offered.
Ensuring effective communication between citizens and various elements of state and public administration and mutual communication between these elements is enabled by modern technology of network private branch exchanges allowing the integration of telephone and data services into a single homogenous whole. A private branch exchange as a service frees an organisation from the need to acquire and maintain expensive and complicated private branch exchanges whilst ensuring the full functionality of telephone and voice communication. For the management of relations with citizens it is possible to utilise modern CRM systems and the utilisation of outsourcing can also play a not insignificant role here. Telefónica O2 Business Solutions has extensive experience with the use, introduction and integration of the specified services.
