Outsourcing of points of contact
A single easily accessible public point of contact (Single Point of Contact, SPOC) where the citizen can easily gain access to services of state and public administration is one of the most important conditions for achieving a high quality of services and high level of satisfaction for citizens. The outsourcing of points of contact eliminates the need to establish and operate them and for service quality, resolution of personnel issues and many other factors which may arise in association with the operation of contact places. The following can be attained by outsourcing points of contact:
High level of professionalism
- the accessibility and operation of services are contractually guaranteed via an SLA,
- high level of proactivity,
- the processes of network development and operation are certified, managed and measurable according to ISO and ITIL.
Dealing with personnel issues
- you used the services of our best specialists according to your current needs,
- a single point of contact (SPOC) for all ICT services reduces the period necessary for the management of suppliers,
- there are no longer any problems with failures of employees, you reduce the per employee overhead costs and costs for their training.
Flexibility
- increase or decrease in number of users according to current needs,
- rapid connection of new branches with regard to your current needs,
- you always use 100% of the capacity paid for.
Reduction in costs
- you only pay for what you use according to the model "pay per user",
- reduction in wage and administrative costs,
- simplification of planning and management of costs for IT technology,
- there are no longer any problems with technology lifespan.
