Service Management
The lifecycle of any tool, including information and communication technology resources, can be divided up into three basic stages: design, implementation and operation. And in the vast majority of cases the last stage, the operational one, lasts far longer than the other two stages, and the costs for it are certainly not insignificant. If we disregard modernisation, the operational period primarily includes maintenance, management and administration of the operated system. But the organisation must have not only specialists who are capable of looking after information and communication systems, but also sufficient resources for both the renewal and updating of technology, and also for the salaries and education of professionals.
Telefónica O2 Business Solutions offers its customers the possibility of long-term care for their ICT technology, which frees them of the necessity of maintaining their own team of specialists, but also frees them of the burden of administrative and organisational activities associated with the operation of information and communication technologies. Activities may be based on service level agreements (SLA) and include both on site maintenance and administration of ICT and supervision and monitoring of customer networks.
