Outsourcing services, buckup and archiving
Service of complete outsourcing in the field of backup, renewal and archiving of data. They consist of the provision of disk capacity, backup software, services of qualified personnel, administration of disk systems and other essential resources with guarantee of accessibility, protection and securing of data warehouses. One part of the service is the provision of suitable infrastructure (space in hosting centre, so-called floor space, power from two independent sources of power, cooling, fire prevention measures, physical security and other services) and essential hardware. Services are provided for the Service Times.
Services of complete outsourcing in the field of backup, renewal and archiving of data include in particular
- proposal of architecture, implementation, administration and ensuring of support for backup systems,
- maintaining backup and renewal plans (including backup schedule),
- ensuring monitoring and maintenance 24 x 7 x 365,
- performance analysis, reporting,
- process and documentation ensuring: configuration database, incident management, problem management, change and capacity management,
- configuration of backup servers, installation of backup clients,
- management of media (records of media, number of users, ensured liquidation and other essential activities),
- possibility of long-term archiving,
- performance of renewal upon request,
- adherence to security standards (for example, restriction on duration of password validity, mandatory “non-trivial" password etc.),
- maintenance of knowledge and analysis of development of trends in the field,
- checking adherence to conditions of services via SLA.
Advantages and benefits for customer
- complete management of data backup and archiving (Backup Management), the customer does not have to take care of anything,
- checking agreed conditions via SLA parameters (in case of exceeding of values, the supplier loses servicing credits),
- unified contact for announcing technical problems,
- highly qualified personnel.
saving on costs because it is not necessary to make investment in hardware, space and qualified personnel
