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Management services and outsourcing

Ministry of Agriculture Service Support, end SLA, reporting tools.
Agricultural intervention fund Service desk of end user, technical user support, SLA for individual services.
Office for Representation of State in Property Matters Service desk for technical users.HW monitoring and backup, individual SLA, HW and SW performance reporting.
Czech Post Office Management IP-MPLS and help desk of end user.
Ministry of Finance Administration and help desk for new SAP ERP system. New service level agreement.
Ministry of Education User support for ICT development project. Contains HW and SW support.
Ministry of transport User and technical support for new ERP system.
Ministry of transport Service desk and user support for system of vehicle registration.
DHL International network project.Outsourcing of global project for control centre from Czech Republic.
Kapsch Expansion of electronic toll charge: new functions of call centre, press centre.
ČSOB Banka Maintenance and technical administration of new IP contact centre.
Ministry of Interior TCTV 112: Management and technical administration of complete contact centre 112.
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