MANAGED LAN

The service is offered at several different levels, which are always supervised and administered by the customer, which makes it possible to use the service managed LAN as the fundamental approach to extensive outsourcing projects. Two different levels are offered as the basic ones depending on the requirements for supervision and administration required by the customer:

Gold Managed LAN Service

• activities and human resources are located in the customer complex,
• activities and human resources are fully dedicated*,
• unlimited number of interventions (depending on service and its requirements),
• first level of services: at customer,
• second level of services: 24x7 in centre Telefónica O2 Services.

*the service manager may be shared

Silver Managed LAN Service

• activities and human resources are operated and located in Telefónica O2 Services,
• activities and human resources are shared with other customers,
• interventions at the customer with monthly periodicity,
• first level of services: centre Telefónica O2 Services,
• second level of services: 8x5 to 24x7 in centre Telefónica O2 Services.

The services Silver and Gold Managed LAN are conceived as flexible services which can be modified by the customer - via these services every customer can resolve its specific problems and they correspond the most to the needs of the organisation from the aspect of four basic characteristics:

• user support,
• administration of IT elements,
• maintenance (proactive and reactive),
• administrative activities.

The main advantages of the managed LAN services include

• flexible solution selected by customers and created on the basis of requirements of the customer organisation,
• the properties of the service can grow along with the growth of requirements of the customer and organisation,
• use of highly specialised experts,
• single point of contact for the customer,
• reporting according to requirements of customer,
• very rapid reaction in case of ascertained fault,
• cost savings because the customer does not need to invest in permanent employees, specialists in IT technology,
• the level of services is defined and monitored via the SLA.

Pricing

The costs for the service managed LAN are derived from the selected service levels (Silver or Gold) and characteristics of individually agreed services. Services performed outside the context of the contract are billed separately as so-called "non-periodic services".

The price for the use of the services of managed LAN can be divided into three parts:

• activities provided to the customer free of charge:
• • initial analysis of environment of LAN customer,
  • offer of draft solution with corresponding financial proposal (minimum contract length two years),
• costs for initial implementation:
• • detailed audit of LAN environment of customer,
  • proposal of essential changes, including list of changes and description of processes,
  • Implementation of tools essential for complying with conditions of SLA,
• monthly payments:
• • in compliance with SLA,
  • according to number of active network elements and number of ports (in multiples of 24 ports):
  • • “small” networks: up to 98 ports,
    • "medium" networks: from 99 to 288 ports, switching on 2^nd layer,
    • “extensive” networks: more than 289 ports, switching on several layers, internal routing.