MANAGED WAN
Managed WAN services are complex outsourcing services, which consist of the monitoring, supervision, administration, management, planning and maintenance of all functions relating to infrastructure and components of extensive communication networks. Managed WAN is a solution specially designed for the needs of customers with a large volume of requirements coming from managers and users of communication (data) services or with many system control or application elements. It allows the customer to use the essential material and human resources depending on the method of the workload either as shared or dedicated ones, for an increase in the accessibility of network services and thus also the productivity of its activities.
The service is offered at several different levels which are always supervised and administered by the customer, which makes it possible to use the services managed WAN as the fundamental approach to extensive outsourcing projects. Two different levels are offered as the basic ones depending on the requirements for supervision and administration designated by the customer:
Gold Managed WAN Service
- activities and human resources are located in the customer complex,
- activities and human resources are fully dedicated*,
- unlimited number of interventions (depending on service and its requirements),
- first level of services: at customer,
- second level of services: 24x7 in centre Telefónica O2 Services.
*the service manager may be shared
Silver Managed WAN Service
- activities and human resources are operated and located in Telefónica O2 Services,
- activities and human resources are shared with other customers,
- interventions at the customer with monthly periodicity,
- first level of services: centre Telefónica O2 Services,
- second level of services: 8x5 to 24x7 in centre Telefónica O2 Services.
Silver and Gold Managed WAN are services which allow the customer
- to increase the accessibility of data services for overall customer connectivity (from 99.5% it depends on the type of connection),
- to increase level of proactivity, i.e., number of incidents and their solution performed directly by Telefónica O2 Services before the customer discovers that there has been in incorrect activity of the communication service,
- to gain global SLA, including defined recourse for all types of communications.
