Outsourcing database services
Service of complete outsourcing in the area of operation and management of databases (DB/DC Services). The database platforms Oracle and MySQL are currently available. They include the provision of qualified personnel, administration of database systems and other essential resources with guarantee of their accessibility, protection and securing. Services are provided for the Service Times.
Services of outsourcing in the field of database systems include in particular
- proposal of architecture of system, its implementation, administration and ensuring of support,
- backup and any renewal of database,
- ensuring monitoring and maintenance 24 x 7 x 365,
- performance analysis, reporting,
- installation of updates, transfer to new version (or new releases),
- process and documentation ensuring: configuration database, incident management, problem management, change and capacity management,
- adherence to security standards (for example, restriction on duration of password validity, mandatory “non-trivial" password etc.),
- maintenance of knowledge and analysis of development of trends in the field,
- checking adherence to conditions of services via SLA.
Advantages and benefits for customer
- complete management and operation of database, the customer need not care about anything,
- checking agreed conditions via SLA parameters (in case of exceeding of values, the supplier loses servicing credits),
- unified contact for announcing technical problems,
- highly qualified personnel,
- saving on costs because it is not necessary to make investment in hardware, software and qualified personnel.
