'Ready-made' call center

Telephone Switchboards

Let your business grow

The demands for the capacity of telephone network increase with the growth of a business. If you are planning to open a new branch of your company or increase the operations effectiveness in various areas of the Czech Republic, replace your old and insufficient telephone switchboard by a complex Managed PBX solution provided by O2 and give your business a new dimension.

Service advantages

• low overall costs for ownership and operations,
• complex solution for all services from one provider,
• service support 24 hours a day,
• monitoring with immediate reaction to disruption.

Managed PBX

Using he Managed PBX service, you can include all voice communication, from voice lines to telephone switchboard, into one contract. This contract can, depending on your requirements, include voice lines operated by Telefónica O2 (compulsory), complex service contract (SLA) for voice line and telephone switchboard, remote monitoring and configuration of telephone switchboard and its physical maintenance

IP Centrex

Fully outsourced voice system upgrade for data and internet services. This system upgrade offers apart from basic voice functions also the function of hosted affiliated switchboard and allows for further expansion of functionality, each customer has his own account, own phone number and phone. 

VoIP, operated on MPLS lines (with OoS) and ADSL, IP telephones (rented or bought, if customer does not own phone suitable for connection to IP centrex platform – only valid for CA).

Call Center on key

Would you like to make your company communication with customers more effective? Reduce the costs of addressing them and increase the turnover and revenue? Do you want to answer all the questions customers have, provide consultancy but deal with product orderings also over the phone? One of the best solutions is the Call Center establishment or rental.

We offer Call Center sale or rental. This Call Center will be made exactly following your requests or depending on your concrete situation. We can also arrange a complete Call Center outsourcing based on our technical resources and with our professional employees.

Call Center is aimed mainly at corporations with high quality requirements coupled with the demand for a complex solution with effective and professional communication for current and potential customers. Call Centers will be valued mainly by companies introducing Customer Relationship Management (CRM) as a tool for effective coordination of customer relationships.

Call Center rent or sale

We offer implementation, operation, supervision and consultancy of a professional Call Center for communication with your customers. You can control your own Call Center or we rent you our technical platform. Use the advantages of one supplier for the complex Call Center services.

Call Center Outsourcing

Leave it all up to us. We offer a complete service back-up on our resources, incl. personal back-up. Use the most extensive infrastructure and other supporting services, high quality service and supervisory capacity. We guarantee an error-free operation with minimal knowledge requirements of your employees and costs savings.

Our services comprises of

• Analysis of current conditions
• Analysis of communication activities with customers, partners or suppliers
• Optimal version of the project
• • Proposal of 'ready-made' Call Center incl. the proposal for supply and installation of active components
  • The breadth of our service depends on your individual requests
• Supply of the solution
• • Via telephone line and PBX, PC all the way to CRM or outsourcing
• System service and supervision
• • Continuous monitoring 24/7, 365 days a year
  • Online HELP DESK services
  • Information and consultancy
• Guarantee
• • We offer service and supervision 24 hours a day 365 days a year

'Ready-made' Call Center

We divide the solution architecture depending on the location of individual operator groups

• centralized
• decentralized

Based on the location of operations intelligence

• distributed (basic) Call Centers
• • databases and their applications are located locally with the customer
  • databases for key applications and user-oriented applications
• enhanced Call Centers
• • applications common to individual beds are centralized and located above the network into one point
  • the customer usually maintains most widely used applications and data parts (customer oriented applications)
  • increase in customer security due to direct control over own data
• centralized Call Centers using intelligent networks (IN)
• • the use of IN platform allows the possibility to implement enhanced functions
  • the advantage of customer data location remains unchanged

According to telecommunications infrastructure

• euroISDN2 or euroISDN30
• Colored lines
• LAN Networks
• PBX + hardware + software
• Technical specification of solution based on choice

Other services

• consultancy
• option of distributed financing
• information workshops to provide basic information about technology and other services
• technical training as part of the technological delivery and other services

CRM systems

CRM system suppliers for our Call Centers are GENESYS, NEXTIRAOne, SAP, SIEBE and TeliaCall.
It is possible to choose other suppliers based on customer’s request. 

Call Center possibilities

• offer telephone contact with customers with immediate overview of phone history and details of relationship incl. operator activity, both of incoming and outgoing phone calls.
• allows categorization of clients and create effective databases
• creates elective output sets and overviews incl. analysis

Added value

• parallel processing of projects or campaigns in one operating environment  
• creation of highly targeted communication programmes with conjecturable effect
• connection to a number of communication channels
• wide spectrum of security and control mechanisms

Connecting systems

Connecting systems suppliers are major telephone switchboard producers - Alcatel, Siemens, Ericsson a 2N.
It is possible to choose other suppliers or partners based on customer’s request. 

Hardware

Hardware suppliers (PC, terminals and other equipment) are our partners SUN, DELL, Autocont and HP. It is possible to choose other suppliers or partners based on customer’s request.